Janine Keast, Client Services Coordinator, has been working for Octopus Hospitality for 7 years. Janine began in 2011 working in a Front of House role. She then moved into a supervisor role as the Head Waiter at Flemington Racecourse.
When Janine began working in the office on the Internal team, she assisted with allocations. For the past few years, Janine has taken over training for hospitality staff.
A typical day for Janine involves reviewing resumes, deciding what role is suitable for potential candidates, and passing on potential candidates to other Operations team members to conduct phone interviews. After the phone interviews are completed, Janine will conduct in-person interviews and skills testing for new staff, as well as send out offers to new recruits. In addition, Janine carries out administrative work such as uploading information into a database, and updating major events lists.
During Janine’s time working for Octopus Hospitality, she has most enjoyed her experience working as a Head Waiter in the Terrace Restaurant at Flemington Racecourse. She worked in this position for 6 years which gave her the opportunity to get to know returning guests really well, especially during the Spring Racing Carnival.
In her current role, Janine most enjoys training and coaching new and current staff. She enjoys encouraging others to do things they don’t think they are able to do.
Janine has learned heaps during her time working for Octopus Hospitality, and continues to learn more every day. If she were to narrow it down, three career lessons Janine has learned in her role are:
- If you’re willing to learn, there’s always something new to do
- Google Sheets are the best thing since sliced bread
- Developing relationships with people is extremely important to being successful in anything you do
We hope you enjoyed getting to know Janine as much as we did! We are thrilled to have her as a part of the Octopus Hospitality team, and her hard work does not go unnoticed.